Refund policy

Refund Policy

At Ardenly, we take pride in delivering luxury furniture with premium craftsmanship. Every piece is carefully designed, inspected, and packaged to ensure it reaches you in perfect condition.

Change of Mind

• We do not offer refunds or exchanges for change of mind.
• Please review all product specifications, dimensions, and finishes before confirming your purchase.

Damaged or Faulty Items

• All pieces are quality-checked prior to dispatch.
• If your order arrives damaged or faulty, you must notify us within 48 hours of delivery with clear photographs of the issue.
• Once assessed and approved, we will arrange a repair, replacement, or refund at our discretion.

Warranty

• Warranty coverage depends on the product. Each piece has its own warranty period and conditions, clearly stated on the product page and/or your invoice at purchase.
• Warranty covers manufacturing and structural defects only.
• It does not cover:
  • Normal wear and tear
  • Natural variations in materials (timber, stone, leather, fabric, etc.)
  • Damage caused by improper use, cleaning, or storage
  • Commercial use unless specified

Custom & Made-to-Order Pieces

• Custom, made-to-order, or special-order items are non-refundable and non-exchangeable, unless deemed faulty under consumer law.

Return Conditions

• Approved returns must be unused, in original condition, and with packaging intact.
• Return shipping is the customer’s responsibility unless the product is confirmed faulty.
• We reserve the right to refuse returns that do not meet these conditions.

Refund Processing

• Once returned and inspected, refunds (if approved) will be processed back to your original payment method within 7–10 business days.

Consumer Guarantees

This policy does not replace your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.