Frequently Asked Questions

Do you have a showroom? ▼

Yes, our Melbourne showroom and warehouse is located at:

27 Central Ave, Sunshine VIC 3020

How long does it take to receive an item that is in stock? ▼

Delivery times depend on your location. If your goods are in stock, you will be contacted by our delivery partners to confirm a suitable delivery date. While we make every effort to ensure punctual deliveries, delays can sometimes occur due to factors outside our control.

Approximate delivery timeframes:

  • Melbourne deliveries: 4–8 working days
  • Sydney deliveries: 4–8 working days
  • Brisbane deliveries: 4–8 working days
  • ACT deliveries: 4–8 working days
How long does it take to receive an item that's not in stock? ▼

Lead times vary depending on the product. Please contact us for an estimated arrival date. Due to global supply chain challenges, some items may take longer than usual to arrive.

What is your return policy? ▼

We offer a 30-day return policy on most items. Products must be in original condition with all packaging and documentation. Please contact our customer service team to initiate a return.

Do you offer international shipping? ▼

Currently, we ship within Australia only. International shipping may be available in the future. Please contact us for inquiries about shipping to other countries.